Hi HBK,

As a specific response to issues with complaints, may I suggest an approach utilised on this thread Open Moderation Policy on OzChess

The reasoning behind such an open approach towards complaints is that it prevents ozchess moderators from being intimidated by hostile posters pushing a minority viewpoint. Ozchess has previously suffered minority view attacks from disgruntled Chesschat posters. These posters tend to hold the belief that their complaints should be acted upon without any reflexivity from the community. I encourage you to openly post Ozchess complaints before moderating. This policy allows for democratic participation from the community. At Ozchess we take pride in allowing members to voice their concerns in an open and accountable manner.

cheers,

Fg7